Frequently Asked Questions
Yes, and it's what we do best. LUMOS is trusted by leading brands for GWP campaigns, lucky draws and rewards programmes across Singapore. Fulfilment is 100% hands-free: we issue redemption codes for your customers or winners to check out on our website for free, and we deliver directly to them within 3 working days. Zero storage, shipping or logistics on your side.
Our minimum order starts from just 10 units, so it works for small SME teams right through to large-scale national campaigns.
Larger orders (100+ units) need a few weeks' production, and we confirm a firm date with your quote. Once your campaign is live, end customers receive their items within 3 working days. We recommend planning ahead for seasonal peaks like CNY and the year-end D&D season.
Local bank transfer is our preferred payment method, and we provide official invoices and quotations for your finance team. Credit card payment can be arranged on a case-by-case basis, with a small processing charge.
Yes. We can provide custom-branded carrier bags so your gift arrives in your company's colours. For specific branding requirements, speak to our corporate team and we'll talk through the options.
Yes. We offer complimentary product samples on a case-by-case basis, so your team can see and test the product before committing to a full order.
Yes. Every corporate client is assigned a dedicated account manager who handles your quote, fulfilment and any campaign-specific requirements from start to finish.