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Type Keywords Below or Read "Top 5 Issues Answered"

TOP 5 ISSUES ANSWERED

My Wi-Fi is not connecting properly.

Possibility #1: Your Wi-Fi connection with LUMOS is relatively weak/unstable (not full 4-bar signal)

Possibility #2: Your projector cannot connect 5Ghz Wi-Fi/Wi-Fi signal is weak

Possibility #3: Your other devices can connect Wi-Fi, but only the projector cannot connect

Possibility #4: Your Wi-Fi password may be keyed in incorrectly.

Mirroring apps cannot mirror or use properly.

Possibility #1: You are not using the right mirroring app for your device

Possibility #2: You did not properly establish a mirroring connection. Common Issues: Nothing happens/Not showing

Possibility #3: Your Wi-Fi connection with LUMOS is relatively weak/unstable. Common Issues: Blank Screen/Lagging/Loading

Possibility #4: Netflix, Amazon Prime & some apps are unable to show content fully while mirroring. Common Issues: Error Message/Have sound no image

Possibility #5: My Airscreen is showing ads while mirroring

Netflix is not working properly.

Possibility #1: Netflix asks me for an update - but I am unable to update!

Possibility #2: Netflix is stuck/loading very long at signing in page

Possibility #3: Netflix cannot switch accounts/episodes or navigate with remote

Possibility #4: Netflix is showing error message/lagging/very low resolution

Youtube is not working properly.

Possibility #1: Youtube is loading very slow/very low resolution

Possibility #2: YouTube notifications popping up at the bottom

Projected image has issues.

Possibility #1: Projected image is blur at the sides & corners

Possibility #2: Projected image has tiny specks/spots

Possibility #3: Projected image has a large burnt/black spot on it

Possibility #4: Image is blur when you look very close up

Possibility #5: Image is flickering/has lines

Other Common Issues

95% of Issues can be Found & Solved Here - Please Read!

How to do Factory Reset properly?

How do I adjust the focus of the lens?

How do I adjust the size/aspect ratio of the screen?

I am placing my projector at an angle. How do I make the screen perfectly rectangular?

I want to adjust the brightness, contrast and color mode of the screen.

My screen is very dimmed/dark & not bright.

There are minor scratches/specks on my lenses.

I find the noise of the fan a little loud.

The settings button on the remote control does not do anything.

My remote is not working/not responsive.

My USB drive is not detected/ USB files are not showing

I am unable to turn on the projector at all.

RAY: The focus ring is stuck.

RIZE Stand: How do install the stand properly? Common Issues: Shaky setup/unable to screw in

RIZE Stand: I can't screw in the knob

RIZE Stand: The top part/cap of the pole is slanted.

RIZE Stand: I can't find the screws!

Apps Issues

Third-party Apps & Others

How to Install Disney+?

How to Install Web Browser?

How do I log out and switch my Google Account?

How to type in Chinese in Youtube?

How to change system language (e.g. Chinese)?

The Google Playstore does not have the app I am looking for.

I have tried to download an APK, but it is not working.

Compatibility Issues with installing other apps

External Device Connectivity Issues

Chromecast, Apple TV, Soundbars & Other Devices

Chromecast/Apple TV/Amazon Fire TV/Mi TV Stick does not seem to be working. (e.g. have video no sound)

How do I connect to my external speaker/soundbar/headphones?

The projector is not connecting with my Bluetooth device

I can't seem to connect my Airpods

I've connected my phone/Macbook using HDMI but it does not display content. Common Issue: Have video no sound

Issues that involve Device Compatibility (Common issues: Unable to connect to external devices)