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Help Center

FAQs

Common Enquiries

Where is LUMOS from?

What separates LUMOS from other projector brands?

Do you have a physical storefront?

What is your registered address?

What is the warranty policy?

What is the refund policy?

How do I return a product for warranty exchange?

What kind of payment methods do we accept?

The projected screen looks less vibrant when the room is brightly lit.

The projected screen is distorted in shape when I place on uneven surfaces or at irregular angles due to my set-up.

What is the difference between the Regular vs Smart?

What is Supported Resolution and Native Resolution?

What devices can I connect it with?

Am I able to mount it on a projector tripod?

Can this be ceiling mounted?

Is it compatible with Chromecast?

Am I able to download more apps?

Am I able to use Airplay and Miracast?

Will the color of my wall affect the projected screen?