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As LUMOS is a new device in the Wi-Fi network, you need to help it establish a good connection first with the below proven steps:

1. On the projector, 'Forget' the existing Wifi connection
2. Restart the projector, and connect to the Wifi again
3. Check the connected Wi-Fi. Make sure it is showing full 4-bar signal on the Home Screen

If the above does not work, please test using an alternative network (e.g. another Wi-Fi, mobile hotspot) to connect to the projector. 

If it works, this means that there is no issue with your projector and is likely due to intermittent signal of the Wifi network which you are trying to connect to. In this case, please connect to an alternative network which is more stable. 

RAY/AURO does not support 5Ghz Wi-Fi. Nevertheless, there should be no issue streaming content with 2.4Ghz network as long as the signal is strong. 

Note: If the Wi-Fi signal itself is weak, even the basic 2.4Ghz network will be slow and 5Ghz won’t be detected at all. This is not a projector issue. For information, 5Ghz does not mean ‘better’, both bands serve different purposes – a 2.4GHz connection has wider coverage area at lower speed, while 5GHz travels at faster speed but smaller coverage area. 

Occasional lagging is sometimes due to intermittent telco Wi-Fi signals with the projector. In this case, you may wish to try the following to improve the connection:

1. Make sure the projector is near your router (at least during first-time setup)

2. Restart your modem + router to help connect again as the projector is a new device

3. On the projector, switch off the direct power supply and switch on again

4. On the projector home screen (for AURO), click "Reset" icon and "Network Settings Reset".

5. Check the connected Wi-Fi. Make sure it is showing full 4-bar signal on the projector Home Screen and shows “Excellent” & “Connected”. “Good” is not enough.

Rest assured that as long as your projector can detect Wi-Fi, there is no issue with the projector hardware. For troubleshooting, please ensure that you have done the following:

·         Restart the projector

·         Restart your modem & router

·         Reset Network Settings on the projector (for AURO)

·         Made sure you have placed the projector near enough to router (for troubleshooting)

·         Made sure you have reduced the no. of devices connected to Wi-Fi to improve bandwidth (for troubleshooting)

·         If the above does not work, do a Factory Reset (for troubleshooting)

·        Made sure this issue has persisted for 3-4 days*

*Please monitor this issue for a few days. Our customers usually do not experience any more of such connectivity issues after trying out the above methods or waiting for a while as this is likely network-related.

When your Wi-Fi password is keyed in correctly, the Wi-Fi network will only have a 'Saved' status. In this case, please click 'Forget Network' and reconnect with the correct password again. The status should be 'Connected'.

You can plug in a USB mouse for better navigation and typing.

Please use the Airscreen/MagiCast/iMirror app (for Apple) and use MCast/Kindlink app (for Android).

For NANO/ATOM, open AirPlay app (for Apple) or EShare app (for Android, need to download the Eshare app on your device)

For RAY V2, use Screencast (for Android) and Iphone Wireless Screen (for Iphone)

As wireless mirroring requires a lot of bandwidth, it is not recommended to mirror laptops/computers. You may face issues such as lagging. Wireless mirroring is more suited for mobile devices. 

For laptops/computers, you can use HDMI to connect and cast immediately for the smoothest transmission.

For wireless mirroring, please do the following:

1) Connect your device and projector under the same Wifi
2) On the projector, open Airscreen/MagiCast/iMirror (for Apple) or Mcast/Kindlink app (for Android)*
3) Detect your device and Connect

*For NANO/ATOM, open AirPlay app (for Apple) or EShare app (for Android, need to download the Eshare app on your device)

*For RAY V2, use Screencast (for Android) and Iphone Wireless Screen (for Iphone)

You can refer to the below guide for steps to setup your device for mirroring:

Screen Mirroring for Apple phone/tablet

Screen Mirroring for Samsung phone/tablet

Screen Mirroring for Huawei phone/tablet

Screen Mirroring for Xiaomi phone/tablet

Screen Mirroring for OPPO phone/tablet

AURO V2 Mirroring (for Android)

AURO V2 Mirroring (for Iphone)

Wireless mirroring requires a stable Wi-Fi network. Many issues with mirroring can be resolved by helping the projector establish a stable Wi-Fi connection first with the below proven steps:

1. On the projector, 'Forget' the existing Wifi connection
2. Restart the projector, and connect to the Wifi again
3. Check the connected Wi-Fi. Make sure it is showing full 4-bar signal on the Home Screen

If the above does not work, please test using an alternative network (e.g. another Wi-Fi, mobile hotspot) to connect to the projector. 

If it works, this means that there is no issue with your projector and is likely due to intermittent signal of the Wifi network which you are trying to connect to.  In this case, please connect to an alternative network which is more stable. 

Netflix, Amazon Prime & many streaming providers have blocked all wireless mirroring due to licensing restrictions and content protection. Kindly note that this is not a projector issue.

Hence, wireless mirroring is not supported for such content and you may face issues such as an 'Error/Unable to Display' message or having audio but no image projected.

Please watch Netflix & YouTube directly via the in-built apps on your Smart Version projector. For other content/apps, you can use stream it on your computer/laptop and connect via HDMI to cast immediately for the smoothest transmission. 

The in-built basic version of the Airscreen app may show ads occasionally during mirroring. You may opt to upgrade to the Pro version for the ad-free version at a fee if required. 

You can try resetting the app to reduce the ad frequency:

For AURO, go to Settings -- Apps -- Airscreen --- Disable --- Enable. 

For RAY, go to Settings -- Application Settings --- Airscreen --- Clear data

You do not have to update the Netflix app even if prompted to. Simply click 'Cancel' and you can use Netflix normally. The in-built Netflix version is the version that works best with the projector, hence no update is required. 

While at the loading Netflix sign-in page, simply click the 'Back' arrow button on the remote repeatedly. Once returned to the Home Screen, you just need to select Netflix again and you'd be logged in as usual.

As Netflix does not support remote control well, you can plug in a USB mouse for better control such as navigating episodes & searching. Most of our customers elevate the experience with that!

This is likely Wi-Fi related as Netflix will auto-stream at a resolution depending on the Wi-Fi connection. Hence, a slower network may result in the video being streamed at a lower resolution. This is not display issue of the projector.

You can try resetting the app:

For AURO, go to Settings -- Apps -- Netflix --- Disable --- Enable. 

For RAY, go to Settings -- Application Settings --- Netflix --- Clear data

Please ensure that your Wi-Fi is showing at full 4-bar signal on the projector Home Screen to allow Netflix to stream and load the usual video resolution.

If the above does not work, you can do a Reset and it should resolve the issue.

AURO:

AURO Factory Reset (Do not update Netflix/Youtube)

RAY: 

1. Go to Settings tab —- System Reset/Factory Reset. Follow the steps to allow reset
2. The projector will shut down. After 30 seconds turn it on
3. It will stay on the Android screen for 10-15 mins, kindly wait for it to load.
4. After that, the reset is complete
5. (Do not update Netflix/Youtube)

NANO:

1. Go to Settings --> Other Settings --> Factory Reset --> Reset
2. The projector will restart and stay at the LUMOS screen, please wait for 10-15 mins for the whole reset process to be complete. 

This is likely Wi-Fi related as YouTube will auto-stream at a resolution depending on the Wi-Fi connection. Hence, a slower network may result in the video being streamed at a lower resolution. This is not display issue of the projector.

You can try resetting the app:

For AURO, go to Settings -- Apps -- Youtube --- Disable --- Enable. 

For RAY, go to Settings -- Application Settings --- Youtube --- Clear data

Please ensure that your Wi-Fi is showing at full 4-bar signal on the projector Home Screen to allow YouTube to stream and load the usual video resolution. Otherwise, you can restart both your projector and modem to improve the connection.

You can disable it by the following steps:

Go to System Settings --- Apps --- YouTube --- Notifications --- Block All Notifications

Projector lenses are optimised to focus the image at the centre, hence may lose sharpness at the sides and corners. This is the natural workings of the projector due to the curvature of projector lens. 

If you are using keystone correction, it will worsen the clarity by the side & corners.

• For top and bottom blur, make sure not to tilt the projector upward/downward too much. Instead, elevate the projector using a platform such as the RIZE Stand/chair/box to make sure its perpendicular and same height as the screen projection.
• For left and right blur, try not to angle it more than 20 degrees. Too steep an angle will not give clear images - a slight 10 - 20 degrees is optimal

For the best position, place the projector in the middle (like cinema setup) on a perfectly flat platform/surface. You should be able to get a clear projected image with this optimal setup. 

These tiny spots are usually due to dust specks within the projector. This is a normal occurrence with usage over time. Please place your projector in a relatively dust-free area to avoid such occurences.

Having said, it can be removed easily with these simple steps and for maintenance too.  Please refer to below video guides:

For projector maintenance, you'd need a 1) 4-point screwdriver and 2) air dust blower.

AURO Model: Click Here to Watch Video Guide

RAY Model: Click Here to Watch Video Guide

AURO V2 Model: Click Here to Watch Video Guide 

FLOAT Model: Click Here to Watch Video Guide 

TOWER Model: Click Here to Watch Video Guide 

Please turn off the projector immediately and do not use. This is likely due to overheating. Let it totally cool down and the spot should disappear, otherwise it will permanently stain the screen. Please note that screen damage due to improper usage/overusage is not covered under warranty.

1) Please ensure that all sides of the projector is not blocked (e.g. by shelf) to allow proper cooling.

2) The maximum usage per time for projectors is around 3-5 hours, and it needs to be turned off and rest.

For AURO, please do the following:

On the right side of the projector (lens side), there is a air filter slot. Take it out and remove the dust in the slot. Please clean this filter regularly as part of maintenance.

You can refer to this quick maintenance video guide here

We do not recommend LUMOS for business/class/outdoor use as it does not perform well under lighting and text-filled images. LUMOS specs are best for cinematic viewing under total darkness.

Please do a hard reset:

1) Remove power cable from the projector

2) Let projector rest for 15-30 mins

3) Plug in back the power cable tightly and try again

4) For diagnosis purposes, it is recommended to switch to a different power source and remove any cable extension when doing this hard reset.

If the above does not work, you can do a software reset:

AURO:

AURO Factory Reset (Do not update Netflix/Youtube, just click Cancel when prompted)

RAY: 

1. Go to Settings tab —- System Reset/Update --- System Reset. Follow the steps to allow reset (not to worry - original apps will be restored)
2. The projector will shut down. After 30 seconds turn it on.
3. It will stay on the LUMOS screen for 10-15 mins, kindly wait for it to load.
4. After that, the reset is complete. (Do not update Netflix/Youtube, just click Cancel when prompted)

NANO:

1. Go to Settings --> Other Settings --> Factory Reset --> Reset
2. The projector will restart and stay on the LUMOS screen, please wait for 10-15 mins for the whole reset process to be complete. 

If the issue still persists, please email us with a video highlighting your issue and our support team will assist you further.

You can refer to the guides below. Rest assured that the in-built apps will be restored after the reset and you simply need to re-login again.

FLOAT:

1.  Go to Setting > Device Preferences > Reset
2. The projector will restart and stay on the LUMOS screen, please wait for 10-15 mins for the whole reset process to be complete. 

MINIO/MAXO/ULTO:

1. Go to Settings --> About --> Factory Reset --> Reset/Confirm
2. The projector will restart and stay on the LUMOS screen, please wait for 10-15 mins for the whole reset process to be complete.

NANO/ATOM:

1. Go to Settings > Other Settings > Factory Reset > Reset
2. The projector will restart and stay on the LUMOS screen, please wait for 10-15 mins for the whole reset process to be complete. 

AURO V2:

1. Go to Setting > System > Others (Restore Factory Settings)
2. The projector will restart and stay on the LUMOS screen, please wait for 10-15 mins for the whole reset process to be complete. 

RAY V2:

1. Go to Setting > Setup > Reset Default > OK
2. The projector will restart and stay on the LUMOS screen, please wait for 10-15 mins for the whole reset process to be complete. 

ELITE:

1.  Go to Settings > Factory Reset
2. The projector will restart and stay on the LUMOS screen, please wait for 10-15 mins for the whole reset process to be complete. 

TOWER:

1.  Go to Settings > More Settings > Reset Data
2. The projector will restart and stay on the LUMOS screen, please wait for 10-15 mins for the whole reset process to be complete. 

AURO:

AURO Factory Reset (Do not update Netflix/Youtube, just click Cancel when prompted)

RAY: 

1. Go to Settings tab > System Reset/Update > System Reset. Follow the steps to allow reset (not to worry - original apps will be restored)
2. The projector will shut down. After 30 seconds turn it on.
3. It will stay on the LUMOS screen for 10-15 mins, kindly wait for it to load.
4. After that, the reset is complete. (Do not update Netflix/Youtube, just click Cancel when prompted)

The focus of the screen will depend on the distance of the projector from the wall. As every distance has its optimal focus, please adjust the lens by turning the focus ring located on the projector to find the right focus.

For FLOAT: On the remote, you can press and hold the F+ and F- buttons to adjust the focus. 

As a rule of thumb, the optimal distance of the projector away from the screen is around 1.5-2m.

First, you can adjust the screen size by moving the projector physically nearer or further away from the screen. The further the distance, the bigger the screen. As a rule of thumb, the optimal distance of the projector away from the screen is around 1.5-2m.

To adjust your screen size/aspect ratio digitally, you can do the following:

For Smart Version, simply go to "Zoom Settings" (or "Settings" -- "Projection Settings") and adjust the vertical/horizontal Zoom to your desired aspect ratio.

For Regular Version (AURO): 

1. Please ensure that your HDMI/input device is already connected and you see the projected image output.

2. Click the 'Setting Gear' Icon on your remote.

3. On the screen, the Picture mode will appear. Click 'Aspect Ratio' to adjust accordingly.

4. To reduce screen size, under Picture mode, scroll all the way down to next page ---- Select 'Reduce Display Size' ---Adjust by pressing the left arrow on remote to reduce size

For the Smart version, you can use the 4-Point Correction function to adjust each individual corner of the screen digitally with your remote to get the desired shape. 

The optimal angle is around 15 degrees and not too slanted.

For FLOAT: Go to Settings --- Projection Settings --- Turn off 'Auto Trapezoid' -- Select '4 Point Trapezoid' 

For AURO: Go to Zoom Settings (or Settings --- Projection Settings) --- 4 Point Correction

For RAY: Go to Projection Tab --- Projection --- 4 Point Trapezoid

For NANO: Go to Settings --- Projection Settings --- Keystone Correction Settings --- Turn off 'AutoKeystone' -- Select 'Manual Keystone Correction'

For ATOM: Go to Settings --- Projection Settings --- Keystone Correction Settings --- Turn off 'AutoKeystone' -- Select 'Manual Keystone Correction'

For AURO V2: Go to Settings --- Picture --- Keystone Correction Settings --- Turn off 'AutoKeystone' -- Select 'Manual Keystone Correction'

For RAY V2: Go to Settings --- Keystone --- Four Points Correction 

The brightness, contrast and color mode are fixed and not adjustable to ensure maximum lumens as this will give the best colors and cinematic experience.

Please use the projector under total darkness for the best experience. LUMOS specs are best for cinematic viewing under darkness and does not perform well under lighting. 

This condition is likely just cosmetic and should not affect the performance of the projector. This is an industrial norm with projectors due to extensive QC checks and hence the lens is not spotless. Having said, such marks should not be reflected on the projected screen at all.  

Rest assured that this should not affect the projected image at all, and your projector is covered under warranty for any performance issue. 

Kindly note that warranty does not cover minor cosmetic conditions if it does not affect the performance of the projector.

Our fan is under 48db noise level, which is a norm (or even better!) than most projectors. It should not interfere with the audio of your content. This is the workings of a projector to ensure proper ventilation so that the projector will not overheat and be damaged.

For AURO, the Settings button is configured to be the middle button found on the remote instead of the Gear button on the right.  

You can also plug in a USB mouse for better navigation as it gives you an on-screen mouse cursor. 

Please try the following:

1) Replace the batteries of the remote. 

2) Make sure the batteries are installed tightly and in the correct direction within the remote.

3) For troubleshooting, point the remote towards the projector at a short distance to see if it works.

If the above does not work, please email us and our support team will assist you further.

Alternatively, you can also plug in a USB mouse for better control such as navigation and typing. Most of our customers elevate the experience with that!

You may restart your projector and plug in the USB drive again. You should be able to find your USB files here: Refer to this Image

Please note:

Supported video file formats include: MP4,3GP,AVI,FLV,MKV,MOV,SWF,MPG. 
These video formats are not supported: RMVB, MPEG2, VOB.

For the Smart version, you can download the 'VLC Player' app from Playstore to play these files from the projector for more functions (e.g. subtitles, etc).  

Kindly note that TB-sized harddisks are not supported, as well as Office formats such as PPT, PDF, etc. In event that your external drive is unable to connect, it might be due to fundamental incompatibility issues. Due to the complexity of factors involved (such as software/hardware/versions, etc), we are unable to advise a solution for it. In this case, you can play such content on your laptop/computer and cast via HDMI, or you may try using a different generic USB drive. 

Please do a hard reset:

1) Remove power cable from the projector

2) Let projector rest for 15-30 mins

3) Plug in back the power cable tightly and try again

4) For diagnosis purposes, it is recommended to switch to a different power source and remove any cable extension when doing this hard reset.

If the above does not work, please email us with a video highlighting your issue and our support team will assist you further.

This is likely due to the focus ring being turned beyond the maximum limit and hence is stuck. Rest assured that this can be resolved by using some force to dislodge and loosen the focus ring back to normal. A gentle reminder that the minimum distance required is 1.5m away from your screen/wall to avoid over-turning the focus ring.

You may try to dislodge it by using more force to turn the focus ring in one direction. If it does not move, you can try to turn it in the other direction with force. Kindly refer to this quick video demonstration. 

RIZE PRO

Kindly refer to this RIZE PRO stand installation guide 

PDF Version: RIZE PRO installation (PDF)

RIZE

You just need a screwdriver to set up the stand. Please refer to this RIZE stand installation guide

Some tips: 

- Make sure that the holes are aligned during installation so that the stand will be stable.

- You need to use some force to screw in the adjustment knob as it is meant to be secured tightly. 

You can install Disney+ app* with the following steps. It is recommended to plug in a USB mouse for easier navigation.

Important: If you already have Disney+ installed, please uninstall the existing version first. Go to 'Settings' -- 'Application Settings' -- 'Disney' -- ' Uninstall'

(For FLOAT: Under APPS tab --> Scroll down to My Apps --> Hover to Disney app and click on ≡ on remote to Uninstall)

FLOAT

Select ‘APP Store’ -- Type and search for ‘Disney’-- Click and install the Disney+ app

Any future update can be found and installed online via this APP Store

RAY

Select ‘TV Store’ -- Type and search for ‘Disney’-- Click and install the Disney+ app

Any future update can be found and installed online via this TV Store

AURO/NANO/ATOM/ELITE

1.       You need to install an app manager. Download this file into a USB drive: Installer Download

2.       Plug the USB drive into the projector

3.       You can find the file here to click on: Refer to this Image

4.       Follow this simple video instruction to install Disney

5.       Any future update can be found and installed online via this app manager

*AURO V2/RAY V2 models do not support Disney+ app. Please stream it on an external device (e.g. laptop) and connect via HDMI to project. 

As web surfing requires a lot of bandwidth, it is not recommended to surf web on the projector directly. You can do so on your computer/laptop, and use HDMI to connect and cast immediately for the smoothest transmission.

To switch to a different Google Account, this can only be done by doing a factory reset of the projector. 

AURO:

AURO Factory Reset (Do not update Netflix/Youtube, just click Cancel when prompted)

RAY:

1. Go to Settings tab —- System Reset/Update --- System Reset. Follow the steps to allow reset (not to worry - original apps will be restored)
2. The projector will shut down. After 30 seconds turn it on.
3. It will stay on the LUMOS screen for 10-15 mins, kindly wait for it to load.
4. After that, the reset is complete. (Do not update Netflix/Youtube, just click Cancel when prompted)

NANO:

1. Go to Settings --> Other Settings --> Factory Reset --> Reset
2. The projector will restart and stay on the LUMOS screen, please wait for 10-15 mins for the whole reset process to be complete. 

For the best experience, please plug in a USB mouse for better navigation and typing. 

In the Youtube app:

1. Click "Settings" at the bottom left corner (Gear icon)

2. Choose "Language"

3. Choose "Chinese 中文"

You may do so by these steps:

1. Click "System Settings" on home screen

2. Click "Language Input"

3. Click "Current Keyboard"

4. Click ON for "中文 Keyboard"

The in-built Google Playstore may have limited apps due to compatibility. In such cases, the projector is best used as a standalone device with the in-built Netflix and Youtube apps as advertised.

Alternatively, you can always play your desired content on your computer/laptop, and use HDMI to connect and cast immediately for the smoothest transmission. 

Please check the compatibility of your APK with the projector's Android System version. Having said, external APKs are subject to compatibility which we cannot advise further.

As third party apps are subject to compatibility, we apologise in advance that we are unable to advise specifically which app can or cannot work. 

Certain content streaming apps like Amazon Prime, HBO, Astro, Viu, local telcos are not supported due to licensing restrictions and content protection. Kindly note that this is not a projector issue.

As app compatibility issues can be very complex, we might not be able to provide a solution or advise further.

In such cases, the projector is best used as a standalone device with the in-built Netflix and Youtube apps as advertised. Alternatively, you can always play your desired content on your computer/laptop or connect to TV box, and use HDMI to connect and cast immediately for the smoothest transmission. 

You just need to ensure that the settings are accurate and it will resolve the sound issue.

ChromeCast

1. Make sure your mobile device or tablet is connected to the same Wi-Fi or linked to the same account as your Chromecast.

2. Open the Google Home app.

3. Tap your device.

4. Select Settings (Gear Icon) > Audio > Surround-sound mode > Stereo only

Apple TV

1. From the Apple TV home screen, select Settings (Gear Icon).

2. Select Audio & Video > Audio Format and turn on Change Format.

3. Select Stereo.

4. Make sure that Dolby Digital is turned OFF.

Amazon Fire TV
1. Go to the Firestick Home Screen using the Firestick remote.
2. Go to Settings (Gear Icon) > Display & Sounds.
3. Make sure that Dolby Digital Output is turned OFF.

Mi TV Stick

1. Go to the Stick Home Screen using the Stick remote.

2. Go to Settings (Gear Icon) > Device Preferences > Sound > Digital Audio Format >  Set it to PCM.

3. Make sure that Dolby Sounds is turned OFF.

These audio devices can connected via HDMI+Audio Cable or Bluetooth (for Smart Version only). Airpods are not supported.

HDMI ARC and optical cable are also not supported.

In event that your device is unable to connect (especially via Bluetooth), it might be due to fundamental incompatibility issues. Due to the complexity of factors involved (such as software/hardware/versions, etc), we are unable to advise a solution for it. In this case, the projector is best used as a standalone device.

To resolve this, you can do the following:

- Restart both the projector and your device.

- On the projector (for AURO), click "Reset" icon and "Network Settings Reset".

If the above does not work, you can try to do a Reset of your projector with these steps:

AURO:

AURO Factory Reset (Do not update Netflix/Youtube, just click Cancel when prompted)

RAY: 

1. Go to Settings tab —- System Reset/Update --- System Reset. Follow the steps to allow reset (not to worry - original apps will be restored)
2. The projector will shut down. After 30 seconds turn it on.
3. It will stay on the LUMOS screen for 10-15 mins, kindly wait for it to load.
4. After that, the reset is complete. (Do not update Netflix/Youtube, just click Cancel when prompted)

NANO:

1. Go to Settings --> Other Settings --> Factory Reset --> Reset
2. The projector will restart and stay on the LUMOS screen, please wait for 10-15 mins for the whole reset process to be complete. 

In event that your device still is unable to connect, it might be due to fundamental incompatibility issues. Kindly note that the Bluetooth version of the projector is 4.0. Due to the complexity of factors involved (such as software/hardware/versions, etc), we are unable to advise a solution for it. In this case, the projector is best used as a standalone device.

Airpods are not compatible with the projector.

Many streaming providers have blocked adapter mirroring due to licensing restrictions and content protection. Kindly note that this is not a projector issue.

Hence, mirroring which involves a HDMI adapter is not supported for such content and you may face issues such as having audio but no image projected.

Please watch Netflix & YouTube directly via the in-built apps on your Smart Version projector. For other content/apps, you can use stream it on your computer/laptop and connect via direct HDMI (without adapter) to cast immediately for the smoothest transmission. 

As device compatibility issues can be very complex, we might not be able to provide a solution. In such cases, the projector is best used as a standalone device.